Training is the cornerstone of success in the contact centre. However, the value of the training you deliver can diminish over time without effective reinforcement. This ‘knowledge decay’ can quickly become a liability.
Through effective digital learning, you can ensure your staff retain their training in the long term.
This article covers:
• Information on how supportive learning can ensure staff get it ‘right first time’
• A client case study with HomeAway, a holiday rental company
• An exploration of how Wranx can help you achieve your goals and track your employees’ progress
We also have created a demo drill for contact centres, addressing the issues raised in this piece. Request the drill here.