Poor employee retention, knowledge decay and dispersed workforces are all common issues faced by contact centres. All of the above can affect call quality and overall customer experience – something contact centres should always strive to improve upon.
Continuous, digital training is key to improving efficiency and employee performance in contact centres. Organisations need fast-paced, accessible learning to stay ahead of the game in the midst of a digital transformation – something that Wranx can facilitate as a Learning Experience Platform.
This ebook discusses:
- The current landscape of contact centres and the vital role of training
- The features of Wranx which can enhance your agent's performance and knowledge
- A client interview with Catherine Osborne, Senior Manager of Global Content and Education at HomeAway Europe, on how her CSR’s efficiency increased by using Wranx.
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