Poor employee retention, knowledge decay and dispersed workforces are all common issues faced by contact centres. All of the above can affect call quality and overall customer experience – something contact centres should always strive to improve upon.
Continuous, digital training is key to improving efficiency and employee performance in contact centres. Organisations need fast-paced, accessible learning to stay ahead of the game in the midst of a digital transformation – something that Wranx can facilitate as a Learning Experience Platform.
This ebook discusses: