Shape the future of your contact centre training



Poor employee retention, knowledge decay and dispersed workforces are all common issues faced by contact centres. All of the above can affect call quality and overall customer experience – something contact centres should always strive to improve upon.

Continuous, digital training is key to improving efficiency and employee performance in contact centres. Organisations need fast-paced, accessible learning to stay ahead of the game in the midst of a digital transformation – something that Wranx can facilitate as a Learning Experience Platform.

This ebook discusses: 

  • The current landscape of contact centres and the vital role of training
  • The features of Wranx which can enhance your agent's performance and knowledge
  • A client interview with Catherine Osborne, Senior Manager of Global Content and Education at HomeAway Europe, on how her CSR’s efficiency increased by using Wranx.



Complete the form to download the ebook

Here's a sneak peek