Onboarding for new starters at contact centres can cover organisation structure, HR procedures, health and safety, equipment overviews, job requirements, training and development programmes, meetings with colleagues and more.
New starters can’t be expected to remember all of that in one go – our brains simply aren’t geared up for it. Our guide, ‘Successful employee onboarding for contact centres', provides insights into how to deliver effective efficient onboarding for new starters. It covers:- The science of learning
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